Do you have the guts to ask your customers for their feedback? Well, business owners should have because what customers say is essential for the business. This data can be used as insight for you to know on what areas you need to improve on.
On the other hand, a business’ reputation is based on how customers see you. If customers say the business is bad, then other people who come across that review will do so too.
Just like what famous businessman Warren Buffett said: “It takes 20 years to build a reputation and five minutes to ruin it.” It’s true. And as a business owner, you should pay attention. In this article, we will explain the different ways how to Improve Your business reputation in 2019. The new year is a perfect start, right?
Go for the Extra Mile, always.
Each customer has their own expectations when it comes to businesses. Due to previous negative experiences and the latest technology, their expectations tend to go up continuously. As for you, better ask yourself if you pay attention to this vital detail. How the business interacts is already reflected on its reputation.
Here’s a question: “Do you even take time to create strategies to exceed customer expectations?”
If not, then it’s time to do so.
Soon enough, customer experience will become more important than prices and products when it comes to branding. Brand loyalty is essential and can be achieved through personalised customer experience.
The key is showing that you care. Listen to their complaints, solve their problems, and even create loyalty programs to keep them engaged. Lastly, combine care with consistency and a great reputation will eventually start to build.
Always Ask for feedback.
A majority of customers read reviews. Before they even make a purchasing decision, they would read what other people experienced with a business. If your business has a lot of negative reviews, then don’t expect customers anytime soon.
The secret is always to ask customers for their reviews. Not only will this boost your business’ reputation, but will also provide insight into your progress and areas in need of improvement.
The main component of reviews are your customers. When they’re happy and satisfied, they’ll provide positive feedback. So, make sure to go the extra mile in order to earn their trust, loyalty and positive reviews.
Respond to reviews, whether negative or positive.
You won’t be able to please everyone. There will be naysayers, non-believers, and competitors who want to hurt your reputation. Despite this, what’s important is how the business responds to negative comments.
Always look at the good side of things. When someone leaves a negative comment, it’s actually your chance to redeem yourself and save your business reputation. In responding to negative reviews, always be humble. Admit your mistakes and even solve their problems instead of fighting back at them. Fighting is not a solution and will only further destroy your reputation.
As a business, take the time to scout and monitor reviews on different platforms in order to come up with an appropriate response.
In conclusion
For those who newly bought their business through listing websites like National Brokers Network, these tips can greatly help a newly bought business get up on its feet in time for the new year. The start of 2019 can become a new chapter for the business and its customers.
It’s important for business owners to understand that care and consistency is only a part of the formula in establishing a positive reputation. As a business owner, you should also know how to handle negative comments and get feedback from customers. The bottom line is that a business runs when there are customers. So, make sure to always go the extra mile in order to put a smile on customers’ faces.
